eleven Terms Conditions

Account Opening and Eligibility on eleven

To open a eleven account, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We verify your age and identity during signup using Know Your Customer (KYC) procedures. You provide your full name, date of birth, national ID number or passport details, email address, and phone number. You also submit proof of address (utility bill or bank statement dated within three months).

We at eleven may deny or suspend account access if we detect false information, duplicate accounts, restricted-jurisdiction access, sanctions-list matches, or patterns suggesting fraud or money laundering. If your account is restricted, any funds in your account are returned via your original deposit method within five business days.

Your eleven Account Responsibility

Your account is personal and non-transferable. You are responsible for maintaining password confidentiality. You must not share your login credentials or allow others to use your account. If you suspect unauthorized access, contact our support team immediately. We at eleven are not liable for unauthorized transactions if you failed to protect your password or actively shared access.

You agree to use your eleven account only for personal entertainment and in compliance with local law. You must not use your account for money laundering, fraud, or any illegal activity. You must not use automated tools, bots, or scripts to exploit our platform. Violation of these terms results in immediate account suspension and potential legal referral.

Deposits, Withdrawals, and Funds Management

We at eleven accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed instantly for payment apps; bank transfers settle within one business day. Your deposited funds become your account balance and are immediately available for all game types—live tables, slots, and sportsbook wagers.

Withdrawals must be requested via your eleven account menu. Withdrawals are processed to your original deposit method only. If you deposited via mobile banking from Medan, your withdrawal goes to that same local payment account. We verify your identity and account details before processing withdrawals. Withdrawal processing timelines depend on your bank's clearing schedule—e-wallet withdrawals typically complete within hours; bank transfers within one business day. We do not impose artificial delays.

Bonus Terms and Playthrough Requirements

When we at eleven offer a bonus (welcome offer, seasonal promotion, or loyalty reward), the bonus is credited to your account with specific conditions attached. These conditions typically include a playthrough requirement—you must wager the bonus amount multiplied by a specified factor (e.g., 5× bonus) on eligible games before withdrawing bonus funds.

Bonus funds are separate from your cash balance and must be used on eligible games only. Some games contribute different percentages toward playthrough—for example, live-dealer tables may count non-specific info while slots count non-specific info. If you withdraw before completing playthrough, bonus funds are forfeited. We at eleven reserve the right to cancel a bonus if we detect abuse or violation of bonus terms.

Game Rules and Settlement on eleven

Each game category on eleven operates under documented rules accessible in-game. For live-dealer tables, the rules specify betting limits, dealer procedures, card and shuffle protocols, and settlement methods. For slots, the rules detail payline structure, symbol values, bonus feature mechanics, and return-to-player percentages. For sportsbook markets, the rules specify market definitions, settlement timing, and handling of unusual circumstances (abandoned matches, postponements).

We at eleven settle all wagers according to the documented rules for each game. Live results are final once settlement confirmation appears in your transaction history. If you dispute a result, you have 14 days to contact our support team with evidence. We investigate disputes in good faith; if we find a system error, we correct your account. If we find no error, the original settlement stands.

We at eleven believe clear rules and transparent settlement build confidence; disputes are resolved fairly and documented for your records.

Our Liability and Limitations

We at eleven provide our platform and games on an as-is basis. We are not liable for indirect, incidental, or consequential losses (lost profits, lost opportunity, emotional distress). Our liability for direct losses is limited to the amount in your eleven account at the time of claim. We are not liable for third-party payment processor failures, internet outages, or device malfunctions.

Privacy, Data Protection, and Account Closure

We at eleven collect personal data (name, email, phone, address, payment details) to verify your identity, process your transactions, and comply with local law. Your data is encrypted and stored securely. We do not share your data with third parties except where required by law or to process your transactions (payment processors, fraud-detection services). For full details, see our Privacy Policy

You can close your eleven account anytime by submitting a closure request via your account menu. Once closed, we verify your identity and process any account balance to your original deposit method. We retain transaction records for regulatory and dispute-resolution purposes—typically five years—but delete personal data within 12 months of account closure unless we are required by law to retain it longer.

• Account closure: Anytime via account menu; balance returned to original deposit method
• Data retention: Transaction records retained 5 years; personal data deleted within 12 months post-closure
• Dispute resolution: 14 days to dispute settlement; investigation documented
• Bonus forfeiture: Uncompleted playthrough results in bonus fund loss at withdrawal

Jurisdiction and Applicable Law

Our services are available only where local law permits. We at eleven do not offer services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use comply with their own jurisdiction's legal requirements. We perform geolocation checks; if we detect a user in a restricted jurisdiction, we restrict account access immediately and return funds.

These terms are governed by the law of our jurisdiction of operation. Any disputes between you and eleven are resolved through our internal dispute process first. If unresolved after 30 days, disputes may proceed to arbitration or court proceedings in our jurisdiction, subject to local law. You waive jury trial rights if applicable in your jurisdiction.

eleven Terms: Summary and Acceptance

By opening an account on eleven, you accept these terms in full. You confirm that you are at least 18 years old, reside in a jurisdiction where our services are legal, and will use your account only for personal entertainment in compliance with local law. You are responsible for protecting your account credentials and using your account only for authorized purposes.

We at eleven process deposits and withdrawals according to our documented procedures. We settle all wagers according to each game's published rules. We protect your data through encryption and standard security practices. We retain transaction records and limited personal data for regulatory and dispute-resolution purposes.

If you have questions about these terms, contact our support team via in-app messaging or email. We are available to clarify any policy or procedure. Your continued use of eleven constitutes acceptance of these terms. If you do not agree, close your account and request a balance return to your original deposit method.

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